In an era of healthcare, excellence hinges on compassion, ethics, innovation, and community impact, and not just technology or complex cases. Patient-centric hospitals transform lives across ages and backgrounds. And in this pursuit, quality healthcare providers excel through sincere, accountable decisions, unwavering standards, and patient-first focus, which in turn, elevates care from treatment to lasting commitment.
Sushila Hospital – Netralay & Dental Care Clinic shines with its dual expertise in ophthalmology and dental care, delivering premium, ethical, accessible services. For its honest, advanced contributions towards societal betterment, at TII Healthcare Excellence Awards & Conclave we are proud to honor the hospital as the “Best Hospital of the Year 2025.”
Legacy of Excellence and Innovation
Established in Aurangabad, now Chhatrapati Sambhajinagar, Sushila Hospital blends clinical excellence with patient-first care. Founded in 1996 by Dr. Santosh Agrawal as a modest practice, it grew into a renowned center for specialized treatments and diagnostics.
The hospital provides phacoemulsification cataract surgery with premium IOLs, LASIK/PRK/Femto refractive procedures, retina care, glaucoma management, pediatric ophthalmology, and corneal treatments like keratoconus and dry-eye therapy, all backed by modern diagnostics.
Dental offerings include guided implants, full-mouth rehab, single-visit microscopic root canals, cosmetic dentistry, oral surgeries, prosthodontics, and pediatric care. Digital imaging, CAD/CAM, and strict sterilization ensure precision and safety. A hallmark of the hospital’s clinical excellence is its dedication to innovation aimed at improving patient safety and surgical outcomes.
Pioneering Precision & Unwavering Standards
Sushila Hospital follows strict Standard Treatment Protocols for ophthalmic and dental conditions. As an NABH-accredited facility, it upholds top standards in patient rights, consent, infection control, medication safety, and operations. Multidisciplinary reviews handle complex cases, with rigorous tracking of complications and root-cause analysis.
Notable innovations at the hospital – include Dr. Santosh Agrawal’s modified speculum for dermatochalasis management and a novel OT-based fluid-gas exchange for recurrent vitreous hemorrhage in vitrectomized eyes.
Clarity, Compassion, Continuous Trust
At Sushila Hospital, patient satisfaction is built on clarity, compassion, and continuity of care. The hospital places strong emphasis on proper counselling, supported by audio-visual aids that simplify medical explanations, and clear and empathetic communication between doctors and patients, which ensures transparency at every stage of treatment.
Sushila Hospital follows a structured and transparent grievance redressal framework, where patients are encouraged to report feedback or dissatisfaction through a formal complaint-handling system which is further examined by a dedicated patient relations team or grievance redressal committee reviews complaints, ensures timely resolution, and communicates updates to patients at every stage. Corrective measures are implemented wherever necessary, allowing the hospital to continuously improve service standards while maintaining trust and ethical integrity.
Green Healing, Eco Commitment
Recognising its responsibility beyond clinical care, the hospital has adopted multiple sustainability and green healthcare initiatives. These include energy-efficient lighting and HVAC systems, comprehensive biomedical waste segregation and recycling, water-saving fixtures supported by rainwater harvesting, and the use of solar energy systems to reduce its carbon footprint.
Sustainable procurement practices are followed to minimise environmental impact, while newer infrastructure aligns with green building standards. Continuous staff training ensures that environmental best practices are embedded into daily operations. Marking every hospital anniversary, tree plantation drives are organised to reinforce long-term ecological commitment.
Empowering Communities
Sushila Hospital has played a pioneering role in advancing community healthcare across Aurangabad and neighbouring regions. Notably, it introduced advanced eye check-ups at patients’ doorsteps for bedridden individuals, a first-of-its-kind initiative in India.
The hospital also launched the Aarambh ROP Screening Project, India’s first joint venture for Retinopathy of Prematurity (ROP) screening and treatment, successfully preventing blindness in numerous newborns. In addition, the institution regularly conducts school health check-up camps, diabetic screening camps, and cataract camps, strengthening early detection, awareness, and preventive care within the community.
